This document is a template for your legal team. It is not legal advice. Have qualified Indian counsel review before publication.

Sign inHomePrivacy Policy

CruxGroup — Terms and Conditions (Customer / B2C)

Document: Terms and Conditions — Customer App
Platform: CruxGroup (“Platform,” “we,” “us,” “our”)
User: Any person who registers for, accesses, or uses the customer-facing application or related services to discover, request, or manage bookings for equipment (“Customer,” “you,” “your”).

Effective date: April 2026 Last updated: April 2026

By creating an account, submitting a booking request, or otherwise using the Platform, you agree to these Terms and Conditions (“Terms”). If you do not agree, do not use the Platform.

1. Definitions

1.1 “Partner” means an independent equipment owner, fleet operator, or their authorized representative who lists equipment and/or performs services through the Platform.

1.2 “Equipment” means heavy machinery (including without limitation cranes, tractors, excavators, loaders, and similar assets) offered by Partners.

1.3 “Booking” means a confirmed or requested engagement for Equipment and/or related operator services at a site specified by you, as recorded through the Platform.

1.4 “Operator” means the person(s) supplied by the Partner to operate, supervise, rig, or support use of the Equipment.

1.5 “Job Site” means the location where Equipment is to be delivered, assembled, operated, or serviced pursuant to a Booking.

1.6 “Service Area” means the geographic zone (including any radius or polygon published on the Platform) within which a Partner has represented that it will accept Bookings.

1.7 “En Route” means the status where the Partner has dispatched Equipment and/or crew toward the Job Site (including “dispatched,” “on the way,” “mobilizing,” or equivalent status shown in the app or confirmed by the Partner/Operator), whether or not Equipment has yet arrived on site.

2. Nature of the Platform — Aggregator Only

2.1 Aggregator / marketplace role. CruxGroup operates a technology platform that connects Customers with independent Partners. Unless expressly stated otherwise in writing for a specific transaction, CruxGroup does not own, lease, possess, control, operate, insure, maintain, or transport Equipment, and does not employ Operators.

2.2 Contract for supply. The contract for rental/hire of Equipment and on-site operator services is between you and the Partner (subject to any Partner-specific terms communicated at booking, provided they are lawful). CruxGroup is not a party to that underlying supply contract except as needed to operate payments and the Platform as described in these Terms.

2.3 No agency. CruxGroup is not the agent, employer, principal, broker, or insurer of any Customer, Partner, or Operator, except to the limited extent required to operate the Platform.

2.4 No liability for Partner performance. To the fullest extent permitted by applicable law, CruxGroup shall not be liable for:

  • (a) project delays, downtime, scheduling conflicts, or failure to meet milestones;
  • (b) property damage (including to structures, utilities, pavements, underground services, third-party assets, or the environment);
  • (c) personal injury, illness, or death arising from Equipment use, lifting operations, rigging, transport, load instability, mechanical failure, or Operator acts or omissions;
  • (d) non-performance, quality disputes, pricing disputes between you and a Partner, or regulatory non-compliance by Partners or Operators.

2.5 No endorsement. Listing, ranking, badges, or verification indicators on the Platform are informational and do not constitute a guarantee of safety, fitness, regulatory compliance, or workmanship.

3. Eligibility, Account, and Accuracy

3.1 You must be legally capable of entering a binding contract under Indian law. If you book on behalf of an organization, you represent that you have authority to bind that entity.

3.2 You must provide accurate contact details, site addresses, access instructions, and booking parameters. False or misleading information may result in cancellation, fees, or account restrictions.

3.3 You are responsible for safeguarding your account credentials and for all activity under your account.

4. Booking Lifecycle, Changes, and Partner Acceptance

4.1 A booking request does not guarantee availability until accepted/confirmed by the Partner (or as otherwise stated in the app).

4.2 You must cooperate with reasonable verification, scheduling, and dispatch communications.

4.3 Site access and readiness. You are responsible for ensuring lawful access, suitable ground conditions, and coordination for arrival windows communicated by the Partner or Platform.

5. Booking and Cancellation Policy

5.1 General. Cancellation fees, forfeitures, refunds, and credits depend on booking status and the fee schedule displayed at checkout, in your booking details, and/or in partner-specific rules where applicable.

5.2 Before dispatch (not En Route). If you cancel while the Booking is not En Route, you may be entitled to a partial or full refund minus any stated cancellation fee, non-refundable deposit component, or payment processing costs, as disclosed at booking.

5.3 En Route — strict rule. Once a Booking is En Route, cancellations, Customer-caused inability to receive Equipment, Customer no-shows, or Customer-requested aborts may result in:

  • (a) forfeiture of the full deposit (if a deposit was collected); and/or
  • (b) a heavy cancellation / mobilization penalty up to a substantial portion or the entirety of the quoted booking value, including charges intended to cover mobilization, demobilization, idle time, permits/escorts (if any), and opportunity cost; and/or
  • (c) no refund of amounts already captured, to the maximum extent permitted by law and subject to any mandatory consumer protections that cannot be contractually excluded.

5.4 Partial completion. If work begins and is stopped due to Customer request, site conditions attributable to you, or force majeure at the site, charges may be assessed for work performed, standby time, and redeployment, as per the Partner’s stated rates and Platform policies.

5.5 Chargebacks. You agree not to initiate chargebacks in bad faith where amounts are due under these Terms. We may restrict accounts for abuse.

5.6 Platform assistance. CruxGroup may facilitate dispute triage between you and a Partner, but is not obligated to issue refunds except where required by law or payment rules.

6. Site Safety, Access, and Structural Suitability

6.1 Customer responsibility. You are strictly responsible for providing a Job Site that is safe, legally accessible, and structurally suitable for the intended Equipment operations, including load-bearing capacity for cranes, soil stability for heavy tracked/wheeled machines, overhead clearance, underground utility awareness, traffic management, and compliance with local authority requirements.

6.2 Operator authority. If an Operator or Partner reasonably deems the Job Site unsafe, non-compliant, inaccessible, or unsuitable for the booked Equipment or method statement, the Partner may refuse to commence, suspend, or cancel the job.

6.3 Customer expense. Where cancellation or curtailment arises under Clause 6.2 due to site conditions, misrepresentation, lack of permits, obstruction, or failure to provide a safe working environment attributable to you, you bear the cost, including applicable cancellation/mobilization charges consistent with Section 5 (including En Route treatment where dispatch has occurred).

6.4 No survey by CruxGroup. Unless expressly purchased as a separate professional service (if ever offered), CruxGroup does not perform engineering surveys, soil tests, lift plans, or regulatory sign-offs.

7. Geolocation, Service Areas, and Booking Validity

7.1 Bookings are strictly limited to the Partner’s published Service Area and any operational constraints shown in the app (radius, city/zone polygons, lead times).

7.2 If a Job Site address falls outside the Partner’s Service Area, the Partner may decline or cancel the Booking, and fees may apply if mobilization was initiated based on incorrect information supplied by you.

7.3 You consent to technical measures reasonably used to validate location (including address verification, map pins, and geolocation where enabled by your device permissions) to enforce Service Area rules and reduce fraud.

8. Communications — WhatsApp (AISensy) and SMS

8.1 Consent. By registering and using the Platform, you explicitly consent to receive transactional and operational communications related to your account and Bookings, including:

  • (a) WhatsApp messages sent via our messaging provider AISensy (or successor/subcontractor we designate), including templates for OTP, booking confirmations, dispatch/En Route updates, schedule changes, payment receipts, and service notices;
  • (b) SMS messages for similar operational purposes where WhatsApp is unavailable or as a fallback.

8.2 Marketing separation. Where promotional communications are sent (if any), they will be handled in line with applicable law and your preferences where the Platform provides controls. Transactional/operational messages may be sent without additional opt-in to the extent permitted by law because they are necessary to perform the service you requested.

8.3 DND / TRAI. You represent that your registered number can receive such messages consistent with applicable telecom rules. You will update your number if it changes.

8.4 Rate charges. Message and data rates may apply per your carrier.

9. Payments, Razorpay, Taxes (GST), Invoices

9.1 Third-party processing. Payments are processed securely through third-party payment gateways and banking partners (including Razorpay or other providers we designate). Additional terms from those providers may apply.

9.2 Authorization. You authorize us and our payment partners to charge your selected payment method for amounts shown at checkout, including deposits, progress payments, penalties permitted under these Terms, and taxes collected as applicable.

9.3 GST responsibility. You are responsible for applicable GST and other taxes associated with your Booking as determined under law. Tax invoices (where issued) may be issued by the Partner and/or CruxGroup depending on commercial structure and law; you will provide accurate GSTIN/billing details where requested.

9.4 Refunds. Refunds (if any) will be processed through the original payment path where practicable, subject to banking timelines and deduction of non-refundable components disclosed at booking.

9.5 Fraud prevention. We may delay, refuse, or reverse transactions suspected to be fraudulent or non-compliant.

10. Pricing Display, Estimates, and Onsite Variations

10.1 Quotes may be estimates based on parameters you supply. Final charges may vary with actual hours, distance, attachments, idle/waiting time, night/weekend premiums, permits, or site conditions.

10.2 You agree to pay documented extras that were disclosed as variable or that arise due to Customer-requested changes, subject to applicable consumer law.

11. Conduct, Prohibited Uses, and Enforcement

11.1 You must not misuse the Platform, harass Operators, attempt to bypass payments, or request unlawful work.

11.2 We may suspend or terminate accounts for abuse, fraud risk, or safety concerns.

12. Intellectual Property

12.1 The Platform, trademarks, and software are owned by CruxGroup or licensors. You receive a limited, revocable license to use the app for personal or internal business booking purposes.

13. Privacy and Data

13.1 Our collection and use of personal data is described in our Privacy Policy (available at /legal/privacy-policy within the CruxGroup applications). Location data may be used to validate Service Areas and improve dispatch accuracy.

14. Disclaimers

14.1 To the fullest extent permitted by law, the Platform is provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, or non-infringement, except any warranties that cannot be excluded under Indian law.

15. Limitation of Liability

15.1 To the fullest extent permitted by law, CruxGroup’s aggregate liability for claims arising from the Platform or these Terms shall not exceed the greater of (a) platform fees actually retained by CruxGroup from your payments in the three (3) months preceding the claim, or (b) INR 10,000, unless a mandatory minimum applies under law.

15.2 CruxGroup is not liable for indirect, consequential, special, incidental, punitive, or exemplary damages, or lost profits, except where such exclusion is prohibited by law.

15.3 Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnity (Customer)

16.1 To the fullest extent permitted by law, you will indemnify and hold harmless CruxGroup and its affiliates, officers, directors, employees, and contractors from third-party claims, losses, and costs arising from (a) your Job Site conditions or misrepresentations, (b) your breach of these Terms, or (c) your use of Equipment in violation of instructions or law—except to the extent caused by CruxGroup’s willful misconduct.

17. Force Majeure

17.1 Neither party is liable for delays/failures due to events beyond reasonable control, including natural disasters, government actions, strikes, internet outages, or failures of third-party providers—subject to payment obligations already accrued.

18. Changes to These Terms

18.1 We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes may require additional notice where required by law. Continued use may constitute acceptance as permitted by law.

19. Governing Law and Jurisdiction

19.1 These Terms are governed by the laws of India.

19.2 Subject to any non-waivable protections applicable to consumers, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

20. Grievances, Notices, and Contact

20.1 Notices to you may be sent via the app, email, SMS, or WhatsApp (AISensy) on your registered number.

20.2 Notices to CruxGroup: [INSERT LEGAL EMAIL AND REGISTERED ADDRESS].

20.3 Grievance officer (if applicable): [INSERT NAME, DESIGNATION, CONTACT].

21. Miscellaneous

21.1 Severability. If any provision is held invalid, the remainder remains enforceable.

21.2 Assignment. You may not assign these Terms; CruxGroup may assign to affiliates or as part of a merger or sale.

21.3 Entire agreement. These Terms, together with referenced policies and checkout disclosures, constitute the entire agreement regarding the subject matter.

21.4 Language. The English version prevails if translations are provided.